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Kaizen Tech Service.
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Service Delivery Policy

Effective 11 May 2026

Kaizen Tech Service is a professional-services business. We provide digital services — mobile-application design, engineering, and deployment — and do not sell or ship any physical goods. This policy explains how our services are delivered.

1. What we deliver

Depending on the engagement, deliverables may include:

  • Design files (Figma) and design-system documentation.
  • Source code (iOS, Android, Flutter, React Native, backend), licensed under the SOW.
  • Compiled application binaries submitted to the Apple App Store and Google Play.
  • Cloud-infrastructure configuration and CI/CD pipelines.
  • Documentation, runbooks, and handover materials.
  • Post-launch support, monitoring, and feature work as defined in the SOW.

2. How we deliver

Delivery is electronic. Common channels include:

  • Source code — pushed to a shared Git repository (GitHub / GitLab / Bitbucket) on the client’s organisation.
  • Designs — shared via Figma with viewer/editor access for the client team.
  • Store submissions — uploaded to App Store Connect and Google Play Console using the client’s developer accounts.
  • Communication — email, Slack, Microsoft Teams, or WhatsApp as agreed.

We do not use postal mail or couriers; no physical shipping is involved.

3. Timelines

Specific timelines are set in your Statement of Work (“SOW”). Typical milestones include:

  • Discovery — 1–2 weeks.
  • Design — 2–4 weeks for a typical MVP.
  • Build — 6–10 weeks for a typical MVP, in two-week sprints with weekly demos.
  • Launch — 1 week for QA, store submission, and ASO.
  • Maintenance — ongoing per the retainer.

Timelines may shift if scope changes, third-party reviews (e.g. App Store) take longer than usual, or required inputs from the client are delayed. We will flag any expected timeline impact in writing as early as possible.

4. Acceptance

Each milestone is reviewed against the SOW’s acceptance criteria. Unless otherwise agreed, the client has 5 business days from delivery to raise objections in writing; if no objection is raised, the milestone is deemed accepted.

5. Geographic scope

We operate from India and serve clients worldwide. Engagements with clients outside India are typically conducted in English, with overlapping working hours in IST and (where possible) the client’s timezone.

6. Force majeure

We are not liable for delays caused by events outside our reasonable control — including natural disasters, large-scale outages of third-party platforms (Apple App Store, Google Play, hosting providers), or government actions.

7. Contact

Questions about service delivery? Email kaizentechservice@gmail.com, WhatsApp +91 99047 78583, or see the Contact page.