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Kaizen Tech Service.
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Privacy Policy

Effective 11 May 2026

This Privacy Policy explains how Kaizen Tech Service(“we”, “us”, or “our”) collects, uses, and protects information when you visit kaizentechservice.com(the “Site”) or engage us for mobile-application design and development services (the “Services”).

We respect your privacy and aim to handle personal information with care. By using the Site or Services, you consent to the practices described in this policy.

1. Information we collect

We collect information you knowingly provide and a limited amount of technical data:

  • Contact details — when you submit a project brief or book a call, we collect your name, work email, company name (optional), project type, budget, timeline, and project description.
  • Communication content — emails, messages, call notes, and documents you share with us during an engagement.
  • Technical data — IP address, browser and device identifiers, referring URL, pages viewed, and aggregated performance metrics, collected via privacy-friendly analytics (Vercel Analytics and Vercel Speed Insights).

2. How we use your information

  • To respond to your inquiry and prepare a proposal.
  • To perform our contractual obligations during an engagement.
  • To send service-related communications (e.g. project updates, invoices).
  • To prevent abuse, including rate-limiting form submissions.
  • To improve the Site and our Services.
  • To comply with legal obligations.

3. Legal basis for processing

We process personal information based on (a) your consent when you submit a form, (b) the necessity of performing a contract you have entered into with us, (c) compliance with legal obligations, and (d) our legitimate interests in operating and securing the Site.

4. Third-party services we use

We use a small set of vendors to operate the Site and deliver our Services:

  • Vercel — hosting, analytics, and performance monitoring.
  • Resend — transactional email delivery for project-brief submissions.
  • Cal.com — appointment scheduling.
  • Upstash — rate-limit storage to prevent form abuse.
  • WhatsApp — optional direct messaging channel.

Each vendor has its own privacy practices. We only share the minimum information necessary for them to perform their function.

5. Cookies and analytics

The Site uses minimal cookies and aggregated analytics. We do not use third-party advertising trackers. Vercel Analytics is privacy-friendly and does not store cross-site identifiers. You can disable cookies in your browser settings; the Site will continue to function.

6. Data retention

Project-brief submissions are retained for up to 24 months unless we begin an engagement, in which case the records are kept for the duration of the engagement plus 7 years for accounting and tax compliance. Technical logs are retained for up to 30 days.

7. Your rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Withdraw consent or object to processing.
  • Request a copy of your information in a portable format.

To exercise these rights, email kaizentechservice@gmail.com. We will respond within 30 days.

8. Security

We apply reasonable technical and organisational measures — encrypted transport (HTTPS), scoped access to internal systems, and trusted vendors — to protect your information. No method of transmission or storage is perfectly secure; we cannot guarantee absolute security.

9. International transfers

Some of our vendors are located outside India. Where required, we rely on standard contractual clauses and similar safeguards for cross-border transfers.

10. Children

The Services are intended for businesses and adult professionals. We do not knowingly collect personal information from individuals under 18 years of age.

11. Updates

We may update this policy from time to time. The “Effective” date above reflects the latest revision. Material changes will be communicated via the Site or by email.

12. Contact

Questions about this policy or your data? Email kaizentechservice@gmail.com, WhatsApp +91 99047 78583, or write to us at the address listed on our Contact page.