InvoicySupport
Stuck on something? Most answers are below. If not, email us and a person will reply.
Contact us
Email support@invoicy.co. We reply within two working days. It helps to include your iPhone model, iOS version and the Invoicy version (Settings in Invoicy, at the bottom).
Common questions
Does Invoicy work without a signal?
Yes. You can create, edit and preview estimates and invoices with no connection. Anything that needs the internet — sync, payment links, document links and sending through Invoicy — waits until you are back online.
How do I back up my data or move to a new iPhone?
In Invoicy, open Settings › Data & Backup, create an account and turn on sync. Sign in with the same account on your new iPhone and your records come across. Photos are kept on the device they were taken on.
How do my clients pay me?
Add your bank details, UPI ID or a payment link under Settings, and they appear on every invoice you send. When a client pays you, open the invoice and tap Mark as paid, or record a part payment. Online card payments are not available in Invoicy yet.
How do I restore Invoicy Pro on a new device?
Sign in to the App Store with the same Apple ID, open Invoicy's upgrade screen and tap Restore purchases.
How do I cancel my subscription?
Open iPhone Settings, tap your name, then Subscriptions, then Invoicy. Cancel at least 24 hours before the renewal date. You keep Pro until the end of the period you paid for. Refunds are handled by Apple at reportaproblem.apple.com.
How do I export my records?
Reports in the Tools tab can be shared as files, and every document can be saved or shared as a PDF.
How do I delete my account and data?
In Invoicy, go to Settings › Company and tap Delete my account and data. This removes everything from your phone and our servers and cannot be undone. It does not cancel an App Store subscription — do that in iPhone Settings first. If you no longer have the app, email us from the address on your account and we will delete it for you.
Is my data private?
Your records stay on your iPhone unless you turn on a feature that needs to send them. We do not show ads or sell data. Read the full Privacy Policy.